INTERNET MONITORING SERVICES

This monitoring service is designed to give our subscribers back some of their precious time when the inevitable and often frustrating problems occur.

McFalls & Company’s new service will monitor an IP address 24 hours a day/7 days a week to check web sites, perform port checks, send pings, and check for latency problems. At the first sign of difficulties, we take action.

LIKE NO OTHER SERVICE
If there are consistent failures with the equipment after five minutes, McFalls & Company begins its investigation process to determine the source of the problem. We will first check for power outages in the area of the installed equipment, call the subscriber’s Internet Service Provider to begin the service ticket process, and contact the subscriber to inform them of the difficulty. However, the service doesn’t end there.

If service is not restored within one hour, we stay on the job by contacting the ISP every hour until everything is back up and running smoothly or until there is at least a solid plan in place to correct the problem.

All the while, we will maintain contact with the subscriber informing them of the progress being made to get them back up and running.

We believe this monitoring program saves many hours of our client’s valuable time. Just waiting on hold for most ISP's can take forever.

A few of the hardware and software types we are able to monitor are ASIP Services, AppleScripts, DNS Servers, FileMaker Servers, FirstClass Servers, IMAP/LDAP/POP/SMTP Mail Servers, IP Routers, LetterRip List Servers, and Windows NT Net Bios. For a more complete list, please contact us.

Just $289/year.